Sr.Executive – Business Analyst

About Xerago

Xerago is a leading global digital impact consulting and services enterprise specialising in integrating digital, technology, and marketing functions for mid-market and large enterprises. With a focus on delivering impactful solutions across all customer-facing digital priorities, we excel in interconnecting practices such as experiences, data, analytics, AI, campaigns, commerce, and content. By addressing strategy, technology, and capability gaps, we streamline processes and experiences to create a digital flywheel that drives transformative outcomes while optimising costs for our clients.

Having offices across San Francisco Bay Area, Singapore, Hong Kong, Dubai, and Mumbai, Xerago has been providing digital impact solutions to achieve sustainable digital success, deliver measurable results, and drive long-term value for our clients, including large brands from automotive, banking, e-commerce, entertainment, healthcare, hospitality, mutual fund, insurance, retail, saas and gaming, telecom, travel and other technology vertical.

Skills

Mandatory Skills:

• English Communication skills – written, spoken and presentation skills have to be excellent. Should also have good listening skills.
• Comprehension skill has to be excellent.
• Should have the ability to grasp and comprehend client's requirements and internal queries/requirements extremely well.
• Should be able to connect the dots quickly.
• Should have logical thinking ability.
• Should love to trouble shoot.
• Should love / be very comfortable doing a lot of documentation work on a day-to-day basis.
• Should have a world view.
• Should have high IQ and should be high on energy.
• Should clearly understand the role of a Business Analyst and how it value adds to clients and internal teams.
• Should be passionate about being a Business Analyst and enjoy playing that role on a day to day basis.

Desired Skills

• Should have previously played a "Requirements Gathering" role preferably in an IT company.
• Level headed in terms of attitude and when answering questions raised to them.
• Courteous (as this is a client facing as well as internally facing role).
• Should preferably have agile methodology understanding.

What you’ll be responsible for:

• Drawing a road map and working towards the same - to gather client’s requirements.
• Interacting with clients and gathering their requirements for the project.
• Analyzing requirements shared by the client in depth.
• Doing appropriate research on the subject matter/domain, as per need.
• Discussing the requirements with the relevant internal team/s and getting your queries clarified and also capturing the teams’ queries.
• Raising consolidated queries to the client basis the research and analysis done and basis the discussion you have had with the internal team/s.
• Documenting client requirements crisply in the form of an understanding document / user manual / functional specs document / approach note / wireframe, combination of these documents etc. (as per the need for the concerned project).
• Adding value to the requirements gathered, based on self inputs and internal team inputs.
• Suggesting the same to the client and including them in the documentation post their consent.
• Organizing requirement related files received from the client and/or internal teams periodically and maintaining proper version control.
• Finalizing the requirements iteratively and getting a final sign off from the client before sharing with the internal team.
• Clarifying the signed off requirements to the internal team/s before development work begins + during development stage + during the final stages of project being taken live.
• Ensuring that development work is happening as per the requirements documented by you.
• Supporting the client and internal teams for any research/analysis work (as per need) and doing the related documentation.

Challenges (also responsible) you’ll be facing in the role:

• Should be flexible to work at any time during production escalation or during critical deliveries.
• Prompt action is required for all the jobs.
• Expected to have flawless delivery.
• Should be ready to attend client calls and understand the requirement/instruction clearly.
• Should be capable to transfer knowledge to others.