Head – Infrastructure Management

About Xerago

Xerago is a leading global digital impact consulting and services enterprise specialising in integrating digital, technology, and marketing functions for mid-market and large enterprises. With a focus on delivering impactful solutions across all customer-facing digital priorities, we excel in interconnecting practices such as experiences, data, analytics, AI, campaigns, commerce, and content. By addressing strategy, technology, and capability gaps, we streamline processes and experiences to create a digital flywheel that drives transformative outcomes while optimising costs for our clients.

Having offices across San Francisco Bay Area, Singapore, Hong Kong, Dubai, and Mumbai, Xerago has been providing digital impact solutions to achieve sustainable digital success, deliver measurable results, and drive long-term value for our clients, including large brands from automotive, banking, e-commerce, entertainment, healthcare, hospitality, mutual fund, insurance, retail, saas and gaming, telecom, travel and other technology vertical.

Skills:

Mandatory Skills:

• Ability to work independently, take ownership, and handle pressure situations if needed.
• Ability to communicate/coordinate effectively at all levels/ external & internal stakeholders in a friendly and helpful manner displaying tact, consideration and clarity.
• Private Cloud Administration (KVM, Proxmox, OpenStack), Datacenter Management (Storage).
• Hardware Troubleshooting of Servers.
• Patch Mgt, Monitoring Tools, Networking concepts.
• Qualifications: 6+ yrs of relevant experience.

Desired Skills

• Advanced support in Linux Administration including Private Clouds, Cisco Networking, PFSense Firewalls, Docker Containers, and Devops, PEPLINK , PROXMOX , XEN SERVER , DEBIN ,CENTOS, GCP , KVM , PRIVATE CLOUD & should work with OPEN SOURCE only.
• Manage and Maintain Google / AWS Cloud with tunnelling.
• Storage and Backup Administration using ZFS and ZPools.
• Manage and maintain Data centre operation including Server, Storage and Devices commissioning and decommissioning.
• All applications are completely open-source. Hence high degree of familiarity with open source server administration is critical to be successful in this role.

What you’ll be responsible for:

• As the datacenter lead, they should analyze any datacenter related requirement/concern and implement or resolve the same.
• Ensure all datacenter related calls are handled promptly and diagnosed accurately and provide appropriate responses on timely manner & track till closure.
• Maintain & monitor all evidence/artifacts captured for any audit.
• Provide relevant data for datacenter related measurement.
• Monitor all day to day datacenter performance, issues and operations.

Challenges (also responsible) you’ll be facing in the role:

• Should be flexible to work at any time during production escalation or during critical deliveries.
• Prompt action is required for all the jobs.
• Expected to have flawless delivery.
• Should be ready to attend client calls and understand the requirement/instruction clearly.
• Should be capable to transfer knowledge to others.