Xerago is a multi-national Customer Value Maximization company with offices in San Francisco Bay Area, Singapore, Hong Kong, Dubai and Mumbai. Xerago works with organizations where customer revenues are spread over the lifetime of the relationship, such as Retail Banks, Insurance, Telco, Retailers, ECommerce, Hospitality and High Technology companies, to name a few. Xerago’s mission is to help organizations drive continuous, ongoing value from their customers. We call this Customer Value Maximization. Xerago does this by operating at the confluence of analytics, technology and communication. Xerago operates on a Platform and a Service Delivery model. Xerago is proud to be contributing to the business growth of some of the largest brands in the world.
- Basic Understanding of Adobe Analytics (Former Site Catalyst) or Google Analytics.
- Analytical skills to understand the intricacies of the data and visualization.
- Proficient in Microsoft Excel.
- Excellent Communication Skills.
- Basic understanding of Java Script, J-Query and HTML languages.
- Microsoft PowerPoint Presentations.
- Microsoft Excel VBA (Visual Basic).
- Understanding on Tag Management Systems.
What you’ll be responsible for:
- Monitor the site performance on a daily basis.
- Understand user behaviour and create actionable dashboards.
- Create and maintain daily/weekly/monthly reports.
- Analyse and Audit data to generate dashboards.
- Measure and report performance of marketing campaigns, gain insight and assess against goals.
- Hands-on knowledge with user behaviour tracking systems and methodologies.
- Identifying key needs or gaps and provide leadership to close those gaps.
Challenges (also responsible) you’ll be facing in the role:
- Should be flexible to work at any time during production escalation or during critical deliveries.
- Prompt action is required for all the jobs.
- Expected to have flawless delivery.
- Should be ready to attend client calls and understand the requirement/instruction clearly.
- Should be capable to transfer knowledge to others.