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We Put The Management Back Into Content Management For One Of The World’s Largest Banks

We Put The Management Back Into Content Management For One Of The World’s Largest Banks

The Client

A leading bank in the US had been using the Interwoven Content Management System (ICMS) to manage all of its portal content of over a 1000 pages of text, images and other information units. ‘Phrase’ and ‘Copy’ were the most predominantly used ICMS templates, of which Phrase was a low-memory template suitable for short, static information such as From and To labels in mail forms, homepage labels etc. Copy templates were more flexible allowing more long-form copies to be contained. It could contain the contents of an entire page.


The Challenge

For any Brand with presence across the globe, consistency and standardization of processes is essential. Our client wanted to standardize its portal template usage processes across all its global portals and asked Xerago to undertake a transformation of its US portal to optimize template usage and memory resources.

The Solution

Xerago’s platform-agnostic team of experts dove right in and analysed the channel, the Brand and the requirement. They studied the client’s portal pages and the Interwoven Content Management System (ICMS) usage processes within it. On doing so, they found that

  • The ICMS templates that hosted the site’s content were used in an ad-hoc manner
  • Phrase Templates were used in text heavy pages
  • The more flexible ‘Copy’ templates which were created solely for content heavy usage were used sparingly

Phrase templates generally have low memories and are suitable for short, static information such as ‘From’ and ‘To’ labels in mail forms, homepage labels etc. Xerago’s team of experts know the importance of using the right template for the right kind of content as this can have all kinds of implications on the performance of the portal. Xerago’s analysis confirmed that a bulk of these ‘Phrase’ templates consumed more memory than a single long form ‘Copy’ template and that the repeated usage of ‘Phrase’ Templates had led to sub-par memory utilization.

To turn this situation around, Xerago proposed a process-driven solution that would efficiently utilize templates and optimize portal memory resources. Each Copy Template had a Name and Value field – and Xerago mapped these to unique Content IDs and App IDs of site elements present in the ‘Phrase’ templates. This allowed the content of multiple ‘Phrase’ templates to be accommodated in a single ‘Copy’ template. The ‘Copy’ templates were then categorized based on their usage and purpose which further streamlined the template utilization and management process.

Xerago found that there were over 35 templates for labels, Headers and Error Messages. However by using the purpose-categorized Copy template, Xerago was able to accommodate all the content within 3 templates, one each for Labels, Headers and Error Messages respectively. This also allowed standard information units to be re-used wherever necessary, eschewing the old method of creating dedicated templates for each, leading to huge gains on memory.

Xerago, on request, also implemented a solution to remove all hard coded links within our client’s US portal. Xerago created a Content Map Link (CMLink) template that served as a repository of all link related attributes such as Link text, Anchor Parameters, Style Class and Java Script Properties. A specific link and all its attributes could be placed within any block of text or content by simply ‘calling’ the link through the respective Content ID and App ID. This helped greatly simplify the coding process and removed hard coded links in the interest of safety.

The Results

Using Xerago’s template utilization processes, our client was able to

  • standardize template usage across the US portal and optimize memory utilization. For example, while previously one of the client’s nominal change requests may contain about 1000 odd content units for upload
  • Xerago was able to reduce the number of Phrase template requirements from 850 to just 200 Copy templates.