SOLUTIONS BY INDUSTRY

Xerago understands that different industries need to do different things to maximize customer value. Product / service offerings, customer lifecycles, transaction frequency, communication channels etc. differ between industries and what works for one industry may not necessarily work for others. Xerago delivers Customer Value Maximization for various industries, using its consulting skills coupled with its communication, analytics and technology capabilities gained from working across various industries over the past 13 years.

Brands that are clear on what business objective they want to achieve can benefit from Xerago’s solutions. In this kind of engagement, the business objective is kept at the forefront and actual interventions become secondary. Usually, Xerago’s industry-relevant solutions span across functions where Xerago normally makes interventions. Given the nature of the work done by Xerago, certain industries get more value than others.

Below are the industries that can gain value from Xerago’s industry solutions:

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What's your score?

Know what? You are not alone – less than 0.2% of the world’s financial services brands can stake the claim that they can do all this.

See how our Customer Value Maximization Platform can help you maximize value in your engagement with your customers!

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Congratulations! You are probably in the top 0.2% of the world’s leading financial services brands.

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Score how well you are maximizing customer value

Answer 7 questions to figure out how well you are maximizing customer value.

Do you continuously engage with every customer in your portfolio – even when they don’t visit your branches – not just to wish Happy Birthday or Merry Christmas, but to truly grow value?


Is every non-branch interaction with your customers intelligent enough to consider relationship history, relationship value and customer exhibited behavioral traits and preferences? Every single interaction?


Do you know which customer to include and exclude, when to do so, and with what message, when you want them to buy your products and services? Do you do this without offline / online spamming?


Is there a clearly articulated strategy, understood by everyone? Is it being implemented by all stakeholders cohesively working together, to maximize customer value?


Do you proactively arrest customer value decline, even when customers don’t yell, or send stinkers to support? For example, when card spends decline steeply, do you auto-activate those customers?


Can you do all the above by clicking a few buttons – without investing in an army of IT, Analytics, Marketing and Product Managers?


To sum up, do you continuously grow customer value – measured on both revenue and relationship dimensions – evidenced by portfolio revenue and business value metrics?

To score yourself, you need to take the quiz!

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