Royal Sundaram Alliance Insurance – optimizing software development

rsa_framework

Overview:

Royal Sundaram Alliance Insurance (RSA) is a leading provider of general insurance solutions in India. A pioneering private sector insurance organization, Royal Sundaram Alliance has over 5 million customers, more than 1700 employees and an extensive network of Agents, Distribution Partners, Affinity Partners and Brokers.

Challenge:

The IT department has over a 100 people working in-house and offsite, with a distributed vendor ecosystem responsible for each distinct function. The unit was error-prone and managing it, highly cumbersome. Faced with a high consumer demand for solid products with highly controlled code management, solid functionality and minimal deployment times, RSA desperately needed a seamless process to bridge the gaps in the project management and release management functions.

Solution:

Xerago undertook a comprehensive analysis into RSA’s technology and application development environment and identified the following.

  • The communication between different teams was ineffective.
  • RSA’s development teams were unable to maintain code consistency across various versions, which led to developers working on longer release cycles.
  • RSA also lacked code management & review systems to check the quality of the developed codes.

In order to optimise and streamline project management, Xerago proposed the implementation of an Application Lifecycle Management solution, based on its assessment of the situation. Xerago redrafted the entire process, creating a more robust cycle with checks and balances, role-responsibility splits and functional classification for the client . The solution involved a complete transformation of the Infrastructure, Processes and Discipline.

Xerago also introduced a host of tools within RSA to address its challenges –

  • Project Management System: Tuleap
  • Version Control: Tortoise Apache SVN
  • Continuous Integration: Jenkins CI
  • Bug Tracking & Code Review: SonarQube
  • Automated Testing: Selenium

Through Xerago’s interventions, RSA was able to address its challenges and turn things around. Communication between the various development teams now moved seamlessly. Proper evaluation and review processes helped minimize code errors. This had a knock-on effect on the development cycles which were shortened significantly.

Results:

  • A 56% savings on the time taken to push changes to the production server
  • Significant reduction of application build and deployment
  • Increased collaboration and better alignment between the business and IT
  • Increased accountability through stricter governance
  • Improved project management, including better estimation, better tracking, and better reporting through a single, unified interface.
  • Improved quality and reduced cycle time
  • Improved ability to build/ adapt applications to support dynamic business requirements.
  • Reduced maintenance costs through synchronous design
Get in Touch

For queries regarding our Customer Value Maximization platform or our Solutions

* Mandatory

captchaLoading Page - Xerago

dear

Name

Thank You

for reaching out to us. One of our representatives will get in touch with you shortly.

What's your score?

Know what? You are not alone – less than 0.2% of the world’s financial services brands can stake the claim that they can do all this.

See how our Customer Value Maximization Platform can help you maximize value in your engagement with your customers!

Take me to the Platform

congrats-icon

Congratulations! You are probably in the top 0.2% of the world’s leading financial services brands.

See how the Customer Value Maximization Platform can simplify your engagement with your customers!

Take me to the Platform

Score how well you are maximizing customer value

Answer 7 questions to figure out how well you are maximizing customer value.

Do you continuously engage with every customer in your portfolio – even when they don’t visit your branches – not just to wish Happy Birthday or Merry Christmas, but to truly grow value?


Is every non-branch interaction with your customers intelligent enough to consider relationship history, relationship value and customer exhibited behavioral traits and preferences? Every single interaction?


Do you know which customer to include and exclude, when to do so, and with what message, when you want them to buy your products and services? Do you do this without offline / online spamming?


Is there a clearly articulated strategy, understood by everyone? Is it being implemented by all stakeholders cohesively working together, to maximize customer value?


Do you proactively arrest customer value decline, even when customers don’t yell, or send stinkers to support? For example, when card spends decline steeply, do you auto-activate those customers?


Can you do all the above by clicking a few buttons – without investing in an army of IT, Analytics, Marketing and Product Managers?


To sum up, do you continuously grow customer value – measured on both revenue and relationship dimensions – evidenced by portfolio revenue and business value metrics?

To score yourself, you need to take the quiz!

Show Buttons
Score yourself
Hide Buttons