SOLUTIONS FOR AIRLINES COMPANIES

The increasing number of people flying every year presents airline players with great opportunities to maximize value from them. However, with the range of choices available to flyers and the intense offer competition amongst airlines, it is very hard to acquire new flyers.

Airlines players need to focus more on maximizing value from existing flyers by getting them to consume more and more services more frequently. And, to help airlines meet the challenges confronting them, Xerago offers a range of solutions to airlines companies that will help them:

Solutions for Airlines Companies
Maximize-tickets-per-booking-1
Maximize-bookings
Increase-flyer-satisfaction
Up-sell-additional-inflight-service
Deepen-flyer-loyalty
Cross-sell-forex-visa-services-insurance-etc-2
Increase-brand-advocacy

The above points cover most of the specific marketing needs of the airline industry.

If you wish to explore our range of solutions for the airlines industry or if you have any specific requirements, please get in touch with us.

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Score how well you are maximizing customer value

Answer 7 questions to figure out how well you are maximizing customer value.

Do you continuously engage with every customer in your portfolio – even when they don’t visit your branches – not just to wish Happy Birthday or Merry Christmas, but to truly grow value?


Is every non-branch interaction with your customers intelligent enough to consider relationship history, relationship value and customer exhibited behavioral traits and preferences? Every single interaction?


Do you know which customer to include and exclude, when to do so, and with what message, when you want them to buy your products and services? Do you do this without offline / online spamming?


Is there a clearly articulated strategy, understood by everyone? Is it being implemented by all stakeholders cohesively working together, to maximize customer value?


Do you proactively arrest customer value decline, even when customers don’t yell, or send stinkers to support? For example, when card spends decline steeply, do you auto-activate those customers?


Can you do all the above by clicking a few buttons – without investing in an army of IT, Analytics, Marketing and Product Managers?


To sum up, do you continuously grow customer value – measured on both revenue and relationship dimensions – evidenced by portfolio revenue and business value metrics?

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