AND DIGITAL PRESENCE MANAGEMENT
From communication to consummation in one tap
Organizations work hard to make it easy for prospects to do business with them –
attention grabbing ads, simple landing pages, short forms, and so on.
But how much do organizations invest to make it easy for
existing customers to do business with them?
If it should be
to do business,
Shouldn’t it be positively mindless for
to do business?
Existing customers have certain distinct expectations from the organizations they do business with. They want to be valued for their business, not force-locked into contracts. They don’t want to be asked, “Hey Jim, is there anything we can do for you today?” They prefer to have their needs anticipated and addressed proactively.
Prospect experience has to be built around the need to understand strangers and make them into friends. Customer experience has to be designed around making friends into advocates.
have to fill forms to do business.
Not just “one click” purchases.
Customers should be able to do a
service appointment setting up
Accomplishing this requires a variety of actions: Streamlining your customer experience. Making communication persuasive and effective. Managing your content management systems. Delivering the right message to customers at the right time and place.
manages your entire digital presence to
Xerago’s Digital Transformation Services help
Transform your offline / analog processes and services and enable digital consumption
Configure products and services to enable one-click origination, fulfillment and consumption
Measure impact, market digital outreach and optimize conversion
Connect digitally with customers to influence and impact revenues
Design and deliver convergent experiences that are human, insightful and data-driven
Achieve digital goals and metrics
OUR SUCCESS STORIES
Xerago introduced a slew of standardized processes, technologies and reporting capabilities, improving the overall efficiency of the Japanese arm of a global banking giant.Read more
Xerago's website revamp strategy for the Singapore arm of global banking giant, not only resulted in an overall boost to their digital presence in the commercial banking space, but also serves as the primary touch point of the bank.Read more
Xerago helped a major Indian bank build a customer-risk scoreboard for personal loans.Read more
Xerago helped a global tech giant create the kind of user experience that aligned with visitor expectations, directly impacting session duration in the best way.Read more
Xerago successfully tracked customer pain points for a leading bank's Singapore branch through comments left on app stores, and created solutions that elevated their Android NPS score from 0% in Jan 2016 to 4.26% in June 2017.Read more
Xerago has been the trusted ally of the consumer division of the financial services of a multinational banking group for over 10 years, setting up robust processes that are counted on to work with clockwork precision.Read more
Xerago helped a financial and investment service provider in India align their new website with their design guidelines, resulting in a steady increase in traffic as well as an overall decrease in customers exiting the site without making a purchase.Read more
Xerago helped a leading institute of technology in India achieve 100% targets on all courses, 100% transparency on money spent and leads acquired, as well as a 14% reduction in costs on specific course applicant aquisition.Read more
Xerago revolutionized a private health insurance company's digital marketing, with a 92% increase in organic traffic to the website within a span of 3 months.Read more
Xerago helped the Indian affiliate of an international NGO increase brand awareness by building a website that would significantly boost donations.Read more
"Xerago initiated an enriching user experience to drive easy search and high rates of donations and sponsorships…Read more
Xerago bagged the W3 Gold Award for the best website design built for a non-profit firm committed to bridging the gap between the best athletes in India and those in the world.Read more