CUSTOMER EXPERIENCE
AND DIGITAL PRESENCE MANAGEMENT

From communication to consummation in one tap

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Organizations work hard to make it easy for prospects to do business with them –
attention grabbing ads, simple landing pages, short forms, and so on.

But how much do organizations invest to make it easy for
existing customers to do business with them?

If it should be

easy for
a Prospect

to do business,

Shouldn’t it be positively mindless for
a Customer

to do business?

Existing customers have certain distinct expectations from the organizations they do business with. They want to be valued for their business, not force-locked into contracts. They don’t want to be asked, “Hey Jim, is there anything we can do for you today?” They prefer to have their needs anticipated and addressed proactively.

Prospect experience has to be built around the need to understand strangers and make them into friends. Customer experience has to be designed around making friends into advocates.

Prospects

have to fill forms to do business.

Customers

should be able to tap or click once to accomplish almost anything.

Not just “one click” purchases.

Customers should be able to do a

ONE-CLICK

check fulfillment

service appointment setting up

plan
change

add-on
purchase

anything

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Accomplishing this requires a variety of actions: Streamlining your customer experience. Making communication persuasive and effective. Managing your content management systems. Delivering the right message to customers at the right time and place.

XERAGO
manages your entire digital presence to

Xerago’s Digital Transformation Services help

Transform your offline / analog processes and services and enable digital consumption

Configure products and services to enable one-click origination, fulfillment and consumption

Measure impact, market digital outreach and optimize conversion

Connect digitally with customers to influence and impact revenues

Design and deliver convergent experiences that are human, insightful and data-driven

Achieve digital goals and metrics

WE'D LOVE TO KNOW HOW WE CAN HELP

About Xerago

Xerago invented the concept of Customer Value Maximization to help organizations leverage their customer portfolio in the modern world driven by digital interactions. Xerago works with some of the leading organizations of the world to maximize customer value.

Careers

At Xerago, we are always on the look out for bright, exceptional talent. To see what positions we are currently hiring for, please visit Xerago’s Careers page.

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