AND DIGITAL PRESENCE MANAGEMENT
From communication to consummation in one tap
Organizations work hard to make it easy for prospects to do business with them –
attention grabbing ads, simple landing pages, short forms, and so on.
But how much do organizations invest to make it easy for
existing customers to do business with them?
If it should be
to do business,
Shouldn’t it be positively mindless for
to do business?
Existing customers have certain distinct expectations from the organizations they do business with. They want to be valued for their business, not force-locked into contracts. They don’t want to be asked, “Hey Jim, is there anything we can do for you today?” They prefer to have their needs anticipated and addressed proactively.
Prospect experience has to be built around the need to understand strangers and make them into friends. Customer experience has to be designed around making friends into advocates.
have to fill forms to do business.
Not just “one click” purchases.
Customers should be able to do a
service appointment setting up
Accomplishing this requires a variety of actions: Streamlining your customer experience. Making communication persuasive and effective. Managing your content management systems. Delivering the right message to customers at the right time and place.
manages your entire digital presence to
Xerago’s Digital Transformation Services help
Transform your offline / analog processes and services and enable digital consumption
Configure products and services to enable one-click origination, fulfillment and consumption
Measure impact, market digital outreach and optimize conversion
Connect digitally with customers to influence and impact revenues
Design and deliver convergent experiences that are human, insightful and data-driven
Achieve digital goals and metrics
WE'D LOVE TO KNOW HOW WE CAN HELP
Xerago invented the concept of Customer Value Maximization to help organizations leverage their customer portfolio in the modern world driven by digital interactions. Xerago works with some of the leading organizations of the world to maximize customer value.
At Xerago, we are always on the look out for bright, exceptional talent. To see what positions we are currently hiring for, please visit Xerago’s Careers page.