FREQUENTLY ASKED QUESTIONS
Is there a waiting time before I can start using the platform?
Not much. It usually takes around 2 days for your payment and your login credentials to be processed, following which you can start using it.
Is my data secure?
Highly secure. To know how, visit our data security page.
What payment methods do you offer?
We use the stripe payment gateway which lets you use popular credit / debit cards. Or you can try Net Banking.
Yes, but your new plan may not be active immediately. Please talk to your sales consultant for further information.
How does the Custom Plan work?
As the name suggests, Custom Plans cover any requirement that is not covered by any of our standard plans. Please talk to us so we can customize a plan to suit your requirements.
Can I get additional Conversations without changing my plan?
Yes. You can get additional Conversations at an additional cost without having to change your plan.
What kind of support do you offer?
Support is in the form of online Help that is available in the platform. Of course, you can always write to us at 
Do I need a credit card to sign-up?
Yes, and you also have other forms of payments listed above.
How do I extend my subscription?
Send an email to 
– and we will be happy to do this for you.
How do I cancel my subscription?
Cancel anytime. In your platform, you will see a “Cancellation” link - to cancel, you just need to click on that link.
I have more questions. How can you help?
Please email 
for any platform related questions. Our team is ready to help!
