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When the Steering Committee is set up during the on-boarding phase, both Xerago and the client will need to agree on the frequency of the Steering Committee meetings.
The quality of finished work measured against metrics agreed-upon earlier
Adherence to SLAs and TATs
The direct impact of executed tasks on the client's business
The need for process refinements / re-engineering
Any decision to procure new martech platforms
Based on all of this, a strategy for any course-correction to improve the efficiency of Xerago's Marketing Center of Excellence will be formulated.
Xerago's SPOC will then share the plan on how this will be implemented.
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