Xerago helped a major middle eastern bank overcome Customer Dissonance and CSAT challenges, by creating a seamless Remittance Management System that provided a lift of 93% efficiency improvement and simultaneously reduced 85% of overhead costs
Technology
Results
Process Automation Tool (XIR)
Phoenix Core Banking System
Over 93% efficiency improvement
Over 85% cost savings due to manual overhead
100% trail and transparency
Significant improvement in review process with zero slippage for recons
Better MIS and greater control
Zero customer impact due to incorrect deduction on Escrow accounts achieved
