Home » Communication and customer experience Rewamp – 1
COMMUNICATION AND CUSTOMER EXPERIENCE
All tech and analytics initiatives fail miserably if customer experience is poor and communication is not persuasive.
Existing customers have certain distinct expectations from the organizations they do business with.
They want
They don’t want
to be valued for their business, not just locked into contracts.
They don’t want
to be asked, “Hey Jim, is there anything we can do for you today?” They prefer to have their needs anticipated and addressed proactively.
to fill out long forms repeating information they have already provided.
Existing customers
want to be valued for their business,
not just locked into contracts
All this means
that the user experience
for existing customers
needs to be designed
differently from prospects.
XERAGO DELIVERS
Data driven Customer Experiences
Xerago delivers Customer Experiences not based on intuition or focus groups, but based on customer behavior data - the advantage of left-brain right-brain integrated thinking.
Persuasive Marketing Communication
Xerago also designs persuasive marketing communication to fit audience profiles, marketing goals, and channel needs - persuasive communication of a high order.
Accomplish your business goals
with Xerago’s data driven customer experiences backed by persuasive marketing communication
