Xerago performed an in-depth test prior to working on the redesign process. Xerago came up a customized website launch checklist to make sure all guidelines were covered.Important aspects such as page load time, broken links were evaluated with validation of contents, CSS and HTML. To meet the tough project schedules, Xerago came up with tight project plans and all the stakeholders in the program was called to define the project, scope, outcomes and deliverables to help ensure a successful outcome. Brainstorming sessions were organized to understand the new guidelines by inviting Design, UI and Quality Assurance teams to get their engagement and support early on in the project. Citibank was provided with regular updates and demos of the pages that were built. To maximize productivity, Xerago formed a Special Task Force. Overall improvements wewe done on the user experience by enhancing search functionality; introducing new features such as floating widgets and simplified video player.