The bank wanted to acquire leads for its Weekend Exclusive Online Treat campaign,the first of its kind for the client that involved Agoda and IHG. The campaign was targeted at online banking customers who had the bank's credit cards. The bank had not run any such campaigns in the past and was not sure about how the response would be. Xerago was roped into assist the bank to make the campaign a great success and make this a model for future campaigns. For this 3 day exclusive sale, Xerago was given a very short time to develop and execute the campaign.
Xerago assessed the target audience, identified their needs and wants and drafted a line of communication that would resonate and influence call to action. To validate the line of communication, Xerago created multiple teaser mailers and SMSs that was sent to a control group that was representative of the entire target audience. The results of the test campaign were used to fine tune the line of communication. Based on the final line of communication, Xerago developed digital assets such as mailers, Banners etc. that addressed the sensibilities of the target audience. Xerago ensured adaptation of the line of communication to the sensibilities of the media vehicle which were part of the media plan. The banners developed by Xerago were used across the bank's regional Facebook page, Agoda.com’s microsite, the bank's online banking landing page and on the pre-login section of the portal. Post the campaign roll out, Xerago tracked the customer response rate and the campaign proved to be a great success with phenomenal customer response rate.