Business Consulting

Xerago offers variety of consulting services, from managing a business unit to reengineering business processes.

Business Units
Specific to business units like credit cards, interactive banking channels or online insurance services, Xerago offers a range of consulting services in conjunction with its customer management and process management tools to manage the entire ecosystem.

Online Channel Management
The Internet has evolved as a critical channel for customer interaction across the lifecycle of a customer relationship. (customer acquisition). Besides managing your web-based acquisition channels, our valued added consulting services include One Up. One-Up is a structured approach to analysing competitive online channel strategy and exposing opportunities and gaps for the client to explore and capitalise.

Alternate Channels
As an extension to our customer acquisition practice, Xerago can set up and manage a complete alternate channels ecosystem for the client. With experience and learnings developed on a variety of channels like e-mail, Internet, wireless, feet on street, etc. From setting targets to building strategy and putting resources in place, the client benefits from minimal learning curve losses and increased campaign effectiveness.

For research papers, case studies and knowledge products from our Business Consulting team, please write to us at info@xerago.com We would appreciate if you could give us some details about you, your organisation and in what way would you like us to help you.